Welcome to FZ Fitness Factory! We are dedicated to providing a seamless shopping experience for our customers. This Shipping Policy outlines the terms and conditions for the delivery of fitness and gym equipment purchased from our website, “Fzfitnessfactory.com.”
1. Order Processing Time
- Order Confirmation: Upon placing an order, you will receive an order confirmation email. Please review the details and contact us immediately if there are any errors.
- Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you will receive a shipment confirmation email with tracking information.
2. Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the shipping method chosen and the delivery address.
- Delivery Estimates: Estimated delivery times vary based on your location and the shipping method selected. Standard delivery typically takes 5-7 business days, while expedited options may take 2-3 business days. Please note that these are estimates and actual delivery times may vary.
3. Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Reliable and cost-effective shipping with a longer delivery window.
- Expedited Shipping: Faster delivery for an additional fee.
- International Shipping: Available to select countries. International shipping rates and delivery times vary by destination.
4. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order’s progress through the provided link or by visiting the carrier’s website.
5. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
- International Shipping: Certain products may not be eligible for international shipping due to size, weight, or shipping restrictions. Please review product details before placing an international order.
6. Delivery Issues
- Delayed or Lost Orders: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is delayed or lost, please contact our customer service team for assistance.
- Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly.
7. Order Modifications and Cancellations
- Modifications: If you need to modify your order (e.g., change the shipping address or update item quantities), please contact us as soon as possible. Once an order is processed, modifications may not be possible.
- Cancellations: You can cancel your order before it is processed. Once an order is processed and shipped, it cannot be canceled. Please refer to our Return Policy for instructions on returning items.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
FZ Fitness Factory
Email: Rakeshhooda1078@gmail.com
Phone: +91 99881 45959, +91 85281 12000
Address: KHEVAT NO. 101/86, KHATONI NO.224, KHASRA NO.800, DERA BASSI, SAS Nagar, Punjab, 140501
Thank you for trusting FZ Fitness Factory with your personal information. We are committed to ensuring your privacy and protecting your data.