At FZ Fitness Factory, we are committed to providing high-quality fitness and gym equipment and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for obtaining a refund for products purchased from our website, “Fzfitnessfactory.com.”
1. Eligibility for Refunds
1.1 Timeframe: You may request a refund within 30 days of the delivery date.
1.2 Condition: To be eligible for a refund, items must be unused, in their original condition, and in the original packaging. Items that are damaged, altered, or show signs of use are not eligible for a refund.
1.3 Non-Refundable Items: Certain items are non-refundable, including but not limited to:
- Gift cards
- Customized or personalized items
- Items marked as final sale
2. Refund Process
2.1 Initiate a Refund: To request a refund, please contact our customer service team at Rakeshhooda1078@gmail.com with your order number and reason for the refund. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
2.2 Return Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping method to ensure your return is received. FZ Fitness Factory is not responsible for lost or damaged returns.
2.3 Return Address: Once your refund is authorized, please send the item(s) to the following address:
FZ Fitness Factory
[Insert Return Address]
2.4 Inspection and Refund: Upon receiving your return, we will inspect the item(s) to ensure they meet the refund eligibility criteria. If approved, a refund will be processed to your original payment method within 10 business days. Please note that shipping charges are non-refundable.
3. Refunds for Damaged or Defective Items
3.1 Reporting Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of delivery at Rakeshhooda1078@gmail.com with your order number, photos of the damaged item, and a description of the issue. We will work with you to resolve the problem promptly.
3.2 Replacement or Refund: For damaged or defective items, we will offer a replacement or a full refund, including any applicable shipping charges.
4. Late or Missing Refunds
4.1 Processing Time: Refunds typically take 5-10 business days to process, depending on your payment method and financial institution.
4.2 Missing Refunds: If you have not received your refund within the expected timeframe, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you still have not received your refund, please contact us at Rakeshhooda1078@gmail.com.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
FZ Fitness Factory
Email: Rakeshhooda1078@gmail.com
Phone: +91 99881 45959, +91 85281 12000
Address: KHEVAT NO. 101/86, KHATONI NO.224, KHASRA NO.800, DERA BASSI, SAS Nagar, Punjab, 140501
Thank you for trusting FZ Fitness Factory with your personal information. We are committed to ensuring your privacy and protecting your data.