At FZ Fitness Factory, we are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help. This Return & Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from our website, “Fzfitnessfactory.com.”
1. Return Eligibility
1.1 Timeframe: You have 30 days from the date of delivery to return or exchange eligible items.
1.2 Condition: To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Items that are damaged, altered, or show signs of use are not eligible for return or exchange.
1.3 Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Gift cards
- Customized or personalized items
- Items marked as final sale
2. Return Process
2.1 Initiate a Return: To initiate a return, please contact our customer service team at Rakeshhooda1078@gmail.com with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
2.2 Return Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping method to ensure your return is received. FZ Fitness Factory is not responsible for lost or damaged returns.
2.3 Return Address: Once your return is authorized, please send the item(s) to the following address:
FZ Fitness Factory:- KHEVAT NO. 101/86, KHATONI NO.224, KHASRA NO.800, DERA BASSI, SAS Nagar, Punjab, 140501
2.4 Inspection and Refund: Upon receiving your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. If approved, a refund will be processed to your original payment method within 10 business days. Please note that shipping charges are non-refundable.
3. Exchange Process
3.1 Initiate an Exchange: To initiate an exchange, please contact our customer service team at [Insert Email Address] with your order number and details of the item you wish to exchange. We will provide you with instructions on how to proceed.
3.2 Exchange Shipping: You are responsible for paying the shipping costs to return the original item. FZ Fitness Factory will cover the shipping costs for sending the exchanged item to you.
3.3 Availability: Exchanges are subject to product availability. If the requested item is not available, we will process a refund to your original payment method.
4. Damaged or Defective Items
4.1 Reporting Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of delivery at Rakeshhooda1078@gmail.com with your order number, photos of the damaged item, and a description of the issue. We will work with you to resolve the problem promptly.
4.2 Replacement or Refund: For damaged or defective items, we will offer a replacement or a full refund, including any applicable shipping charges.
5. Contact Us
If you have any questions or concerns about our Return & Exchange Policy, please contact us at:
FZ Fitness Factory
Email: Rakeshhooda1078@gmail.com
Phone: +91 99881 45959, +91 85281 12000
Address: KHEVAT NO. 101/86, KHATONI NO.224, KHASRA NO.800, DERA BASSI, SAS Nagar, Punjab, 140501
Thank you for trusting FZ Fitness Factory with your personal information. We are committed to ensuring your privacy and protecting your data.